This Privacy Statement and Information Clause explains our practices and processes regarding the collection, use, and disclosure of certain information, including your personal information, by Engage Socials Limited (“Engage Socials”) related to using Engage Socials Services.
At Engage Socials we are committed to the privacy and securing of the data we hold about you. Throughout the data collection process, all necessary steps are taken to ensure that data is used only for the purposes we clearly state. The data that we collect will depend on the service we provide to you.
This Privacy Statement and Information Clause is designed to assist you in understanding how Engage Socials uses and safeguards the information you provide to us in using Engage Socials’ services. You should read this policy along with the terms and conditions of the other services we provide to you.
“Engage Socials” when used in this document shall be taken to refer to the Engage Socials entity which is relevant to the provision of the services which you are using or the country in which you reside.
PURPOSES FOR WHICH INFORMATION IS COLLECTED AND LAWFUL BASIS OF PROCESSINGAll data collected by Engage Socials for and using the Service adhere to the General Data Protection Regulation 2016/679, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) and all other applicable laws and regulations relating to processing of personal data and privacy (“Applicable Data Protection Legislation”).
Data is collected and may be used for three purposes. Engage Socials collects and processes, or has third party service providers who collect and process on Engage Socials’ behalf, personal data relating to You, as permitted in order to (1) provide the Engage Socials Service, in particular to convey the communications you make by means of the Engage Socials Software and/or the Engage Socials Service and Engage Socials network, (2) invoice you for your use of the Engage Socials Service and (3) carry out Engage Socials marketing activities.
We process your personal data in accordance with Article 6 of the GDPR Article 6 (b) – the processing is necessary for a contract you have with Engage Socials; and Article 6 (f) – the processing is necessary for our legitimate interests. In relation to your use of our website and associated cookies we process your personal data in accordance with Article 6 (a) – you have given us your consent to process your personal data.
WHAT IS PERSONAL DATA?To provide you with a service, we need to have certain information about you. Personal data means the facts we collect about you when you sign up to the Service, when you access Services from the website or your mobile phone, and when you use these Services.
WHAT INFORMATION DO WE HOLD ABOUT YOU?When you sign up to the service, we will ask you (where appropriate) for your name, address, payment method and details, mobile phone number and email address. We also hold data about which of our services you have used, and when. Finally, we also hold data about how you found out about our services, and how you interact with us through our marketing activities, campaigns we run, calls we make, and emails we send. We use this data to improve our marketing activities.
WHAT DO WE USE IT FOR?We need this information so that we can confirm your identity and process your order when you first sign up for our Service. We may also use Your personal data for the following:
Regulatory ComplianceWe may use your personal data for the purposes of meeting our regulatory obligations, and in some cases, we will need to share this data with regulators: for example, in the event of you making a complaint.
Credit ReferencingWe may use your personal data for the purposes of undertaking credit reference searches and analysing credit worthiness during the term of this Agreement.
Marketing ActivitiesIf you have requested information regarding our product and services, we will attempt to contact you via phone and email regarding the specific product that you have enquired about. Should we receive no further contact from you we will delete your data after a period of 12 months.
If you have consented to the use of personal data for marketing purposes, then we may use your personal data to send you information about additional services that we provide.
WHAT ARE COOKIES AND HOW DO WE USE THEM?Cookies are pieces of information that Engage Socials will transfer to your computer’s hard drive through your browser to enable Engage Socials’ systems to recognise your browser. Cookies also enable Engage Socials to gather information about the use of its website and to enhance the website according to the preferences of the users. The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Engage Socials’ cookies do not contain any identifying information. Please bear in mind that some personalised services may not be available if you choose to disable cookies.
WHO ELSE WILL SEE MY INFORMATION?Third Party Processors
We use third party providers to store customer support records, to provide physical security for storage of data, to provide access to data stored for billing purposes and to provide access to data for the purposes of customer support and billing. Third party network operators may also need access to your Data for regulatory compliance purposes. We will ensure that such agencies conform to the same or similar guidelines as we do.
COMPLIANCE WITH LAWSSometimes we may have to provide your personal data to third parties to comply with legal obligations. These include, but are not limited to, national regulators, for reasons such as resolving a billing dispute, for use in legal proceedings or even national security. In these cases, we will comply with whatever laws are in force at the time and provide such information as is required.
INFORMATION STORAGEInformation collected on the Website or by using the Service may be stored and processed in any country in which Engage Socials maintains facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this policy, Engage Socials reserves the right to transfer information outside of your designated home country.CAN I SEE THE DATA YOU HOLD ABOUT ME, HAVE IT CHANGED OR REMOVED?Yes. You may ask for a copy of the personal data we hold on you, have it changed or have all personal data removed by emailing your request to [email protected]. Please outline your request and we will respond initially within 5 days to confirm we can process your request, and then complete the request within 30 days.
YOUR RIGHTS AS A DATA SUBJECTYou have the right to ask us for copies of your personal information.
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
You have the right to ask us to erase your personal information which is subject to our requirement to maintain records for specified periods to comply with FCA regulations
You have the right to ask us to restrict the processing of your information.
You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. Please contact us at [email protected]. If you wish to make a request in relation to any of these data rights.
YOUR RIGHT TO LODGE A COMPLAINTIf you want to contact us about any of your rights or complain about how we use your information, please contact us at [email protected] – we’ll do our best to help but if you’re still unhappy, you can contact the Information Commissioner’s Office (ICO). Their website www.ico.org.uk has details on how to contact them.
HOW DOES ENGAGE SOCIALS PROTECT YOUR PERSONAL INFORMATION?Engage Socials takes appropriate organisational and technical measures to protect the personal data and traffic data provided to it or collected by it and does not retain it any longer than permitted to perform its services or as required under relevant legislation. Your personal data and traffic data can only be accessed by authorised employees of Engage Socials who need to access these data to be able to fulfil their given duties.
Engage Socials takes appropriate technical measures to protect the confidentiality of the communications content via its Engage Socials services and observes applicable obligations and exceptions under the relevant legislation.
WILL THIS POLICY CHANGE?This privacy policy may change from time to time for either legal or business reasons. In particular, you should check this Policy regularly for compliance purposes. If any changes are made a revised privacy policy will be published at www.engagesocials.com/privacy-policy
CONTACTING USIf you have any questions regarding the services, you can contact us at [email protected]. If you have questions about our Privacy Statement and Information Clause or have any questions regarding your personal data processed by Engage Socials you can contact Engage Socials’ Data Protection Officer by email at [email protected]

At Engage Socials we are committed to the privacy and securing of the data we hold about you therefore please note that to protect your personal information we may need to authenticate your identity before providing any assistance.